7 tips for designing FAQ pages

FAQ stands for frequently asked questions, so it makes sense to highlight those that are asked more frequently.

1. Apply information architecture methodology

Data divergence and convergence are essential aspects of the double-diamond design thinking method, so don’t be scared and follow these steps:

1. Gather all questions our users ask us via our CRM process or social media.
2. Combine similar questions into one question that has a higher frequency.
3. Store these variables in the database for search recommendations.
4. If we have plenty of these questions, use card sorting to categorize them.
5. Answer each question in a way that makes sense.
6. Eventually, make a Hierarchical diagram of questions.

2. Put the search box

Despite your ability to categorize, some people prefer to search instead of exploring the categories.

Additionally, we can collect the question queries that users ask for analysis in the future.

3. Make it scannable

Accept the fact that users don’t read; they just scan the sentences for phrases that relate to what they’re looking for.

Isn’t it interesting that you can find your name in the long text without reading it? The Cocktail party effect explains how that happens.

By writing the Q&A from the perspective of the user, improve the scannability and findability.

4. Use the Occam’s Razor

Keep it simple and concise by eliminating as many words as possible without compromising its overall function.