Published inUX PlanetCustomer Retention Rate: EssentialsCustomer Retention Rate (CRR) is a key business performance metric that measures the percentage of customers a company retains over a given…Jan 221Jan 221
Published inUX PlanetUser Engagement Metrics: EssentialsUser engagement metrics measure how actively and effectively users interact with a platform, product, or service. These metrics help…Jan 15Jan 15
Published inUX PlanetTask success rate: EssentialsTask Success Rate (TSR) is a key performance metric used to evaluate the effectiveness of a certain process by tracking how successful…Jan 33Jan 33
Published inUX PlanetCustomer Satisfaction Score (CSAT): EssentialsCustomer Satisfaction Score (CSAT) is a commonly used metric to gauge how satisfied customers are with a product or service.Jan 2Jan 2
Published inUX PlanetMeasuring Design: Essential MetricsMeasuring design outcomes is a vital exercise that every product team should practice. I’m starting a series of posts about measuring…Jan 1Jan 1
How to Find Best Design Services: 3 PathwaysDo you have a design project that you need to complete but don’t know where to find the right people for it? If yes, you came to the right…Sep 19, 2024Sep 19, 2024
Published inUX PlanetOKR in Product DesignHaving clear goals is vital for every organization. It allows team members to focus on the work that matters and deliver measurable…Feb 19, 20243Feb 19, 20243
Published inUX PlanetGPT Store is a UX disasterOpenAI recently released a long-awaited store for GPTs. Now, ChatGPT Plus subscribers can access a collection of GPTs created by different…Jan 12, 20248Jan 12, 20248
Published inUX PlanetNetflix: Review of the First-Time User ExperienceNetflix is a popular video streaming platform with over 200 million paid subscribers worldwide. This review covers the first steps of the…Jan 2, 20244Jan 2, 20244
Published inUX PlanetWhy Claude is better than ChatGPTChatGPT is not the only powerful AI chatbot available on the market. We have a range of great tools like Google Bard and Bing Chat, but…Oct 30, 20232Oct 30, 20232