Published inUX PlanetTouchpoint Strategy Canvas — a practical tool for combining service design with UX designIn my previous article, I addressed the value of combining service design with UX design. It laid out 3 pitfalls to watch out for when…Jul 2, 20192Jul 2, 20192
Published inUX Planet3 pitfalls in combining service design with UX designAt Koos, we’ve been combining service design and UX design for over 5 years now. Service design is about understanding the holistic…Jun 19, 20191Jun 19, 20191