Published inUX PlanetLearning points from UXSEA 2018The educator in me will try and summarise some takeaways I had from UXSEA 2018. The quotations are arranged to tell a story. I certainly…Nov 20, 2018Nov 20, 2018
A taste of User Research at ExpediaExpedia was one of the technology companies which opened their doors to the public during the annual Walkabout SG.Sep 22, 2017Sep 22, 2017
Facebook, this is not okay.Tl;dr Facebook needs to relook at the experience and values that it is creating for billions of users on Facebook, WhatsApp and Instagram…Mar 26, 20172Mar 26, 20172
UX 101: HTML/Design naming conventionsRule: Keep in mind that class names are for developers for maintainability, not usersFeb 28, 2017Feb 28, 2017
Re-looking at the latest POSB appIt’s been a while since I’ve used POSB’s ibanking services and I must say that I’m impressed with how swift my transactions were compared…Feb 26, 2017Feb 26, 2017
What can Joseph Schooling’s win teach us about our customers’ journey?1. Start – The dive and breaking the surfaceDec 25, 2016Dec 25, 2016
Delighting DBS users through better feedback on ATM machinesAwhile ago, I commented that I really love the new DBS ATM machines for their revamped design, and I still love it, especially when they…Nov 16, 2016Nov 16, 2016