The missing guide to Apple Screen Time — because it’s a messWhy is Screen Time not intuitive? Mostly because it mixes blocklists with allowlists, and throws in bugs. A guide for parents.Dec 13, 2024Dec 13, 2024
Published inFelix KaiserThe death of empathy — how AI changes customer experienceI’ve written about how humans need to be seen and heard, and how one needs to address their emotions first before they’re able to reply…Oct 22, 2024Oct 22, 2024
Published inFelix KaiserA little secret to ensuring your critique is heardRonja Fankhauser, columnist of the Swiss newspaper Tagesanzeiger, wrote an essay called “We should all learn to tolerate critique (🎁…Aug 30, 2024Aug 30, 2024
Published inFelix Kaiser“Aha!” is the best addition to my vocabulary of the last decadeI’m a very telic person. If you tell me something, anything really, I will immediately start to think about an activity to reacting to that…May 27, 2024May 27, 2024
Published inFelix KaiserCX metrics: from objectives to actionable changeEstablishing CX metrics is only half the work. Learn how to make them count.Mar 11, 202411Mar 11, 202411
Published inBootcampSurvey shows UX in SAFe is lived very differentlyFirst results from Switzerland show that UX in SAFe is lived differently across organizations. Contribute with your voice — survey still…Nov 28, 202180Nov 28, 202180
Published inFelix KaiserDid you know that you can order Migros food from at least 3 different apps?Here‘s a quick design comparison.Oct 1, 202118Oct 1, 202118
Published inFelix KaiserWhy Coop.ch does not sell food onlineA few months ago, Coop closed its online store coop@home and brought coop.ch into play instead. And yes, you can order groceries from…Oct 1, 202153Oct 1, 202153
Published inFelix KaiserWhy UX isn’t well integrated into SAFeA few days ago I attended a talk on “Better integration of SAFe & UX”. In it, “proponent[s] and opponent[s] of SAFe”, Jeff Gothelf and Luke…Oct 1, 20218Oct 1, 20218
Published inFelix KaiserHow telcos are organizing their customer journeysWhat we’ve learned from looking at other telcos and what consultants are recommendingOct 29, 20209Oct 29, 20209
Published inFelix KaiserAre immunity certificates the aftermath of COVID-19?A thought experiment for after the lockdownApr 1, 20203Apr 1, 20203
Published inUX PlanetEnterprise design: how to transform towards Lean UXMastering Lean UX is no easy task for a team. Here’s how I’m trying to transform 50 of them. I call this the Lean UX pool party.Oct 30, 201872Oct 30, 201872
Published inFelix KaiserCheck your Lean UX maturityI’ve only read the Lean UX book in the past few weeks. While most of the things it proposes weren’t new to me I found it a very stringent…Aug 2, 2018Aug 2, 2018
Published inUX PlanetYou cannot spell SAFe without CX!If you missed customer experience in the scaled agile framework (SAFe), you’ve misunderstood its core.Jan 10, 201854Jan 10, 201854
Published inUX PlanetThe guerrilla approach to becoming an experience driven companyIf everyone loves your customer experience mock-up it might become realJan 4, 201862Jan 4, 201862
Published inUX PlanetA dedicated roadmap just for customer experiencesHow transparency drives collaboration in customer experience managementOct 17, 201740Oct 17, 201740
Published inUX PlanetThe power of a visual for customer experience managementHow a mundane thing changed the quality of our customer experience orchestration.Oct 6, 201729Oct 6, 201729
Published inFelix KaiserWie Kunden Unternehmen transformierenNetzwoche, 2015–04Apr 1, 2015Apr 1, 2015
Published inFelix KaiserGrosshändler — Sechs Strategien für digitale GeschäftsprozesseiBusiness, 2015–04Apr 1, 2015Apr 1, 2015