Published inUX CollectivePractice makes awkward: a case for prioritizing connections over corrections in user interviewsA cautionary tale about focusing on the voice in your head instead of the voice of the person you’re interviewing.Sep 25, 2018Sep 25, 2018
Published inUX CollectiveUser research is like gift shoppingA look at the surprising parallels between finding a great gift and figuring out how to make a great product. Free shipping included.Feb 14, 2018Feb 14, 2018
Published inUX PlanetYou get what you give: Mental effort in user interviewsAsking open-ended questions in interviews can be difficult for interviewers and participants alike. Here’s why it’s worth the extra effort.Jan 19, 2018Jan 19, 2018