Published inBootcampDefendability of usability testing against AI disruptionIs usability testing an easy target for AI, or will it provide a lasting opportunity for you as a knowledge worker? I would like to offer…Jan 9Jan 9
Published inUX PlanetGenAI has just made usability testing the most valuable research methodGenerative AI has just put usability testing insights into the center of product development.Dec 28, 20241Dec 28, 20241
Published inTowards Data ScienceThe 80/20 problem of generative AI — a UX research insightWhen an LLM solves a task 80% correctly, that often only amounts to 20% of the user value. The Pareto principle says if you solve…Dec 21, 20241Dec 21, 20241
Published inUX PlanetWill AI chat replace legacy UIs? Unlikely for editor UIs.This strategic UX insight might have been one of the reasons why OpenAI decided to become a platform company rather than a solutions…Jun 14, 2024Jun 14, 2024
Published inUX PlanetAI chat or not? If it’s a form, it should stay a form.Forms have better usability than conversational UIs for 9 reasons. There is one exception: simple and infrequent use cases.Jun 5, 2024Jun 5, 2024
Published inUX PlanetUsability test tip: unpack when the user asks questionsIt’s well known that when a participant asks a question, we shouldn’t answer it, because we want to see if they can figure things out on…May 31, 20231May 31, 20231
Published inUX PlanetUnpack searchingIn usability tests, it happens very often that the user is looking for something but doesn’t find it. How do we figure out why?May 24, 20231May 24, 20231
Published inUX PlanetTool to check on gender equity in your UX TeamWomen’s Day special. It’s been a tradition in our UX Team that we check on Gender Equity every year. Here is our 5-minute analysis tool (a…Mar 8, 2023Mar 8, 2023
Published inUX PlanetUsability testing tip: avoid words such as “test”,”right or wrong”, “worry”, “hurt”When giving instructions on a usability session:Dec 16, 20222Dec 16, 20222
Published inUX PlanetDon’t give away the goal of the researchWhen usability testingNov 24, 2022Nov 24, 2022