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Democratizing research at Miro
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My journey to democratize research at Miro
This article aims to share the value and process I followed to enable multiple product teams to conduct and consume user research findings. I decided to write it because I found myself repeating the story of how the Miro Research team got to where we are to multiple researchers from my network. I hope you, as a UX researcher or product leader interested in conducting user research, find the process I followed to democratize research at Miro inspiring.
Why is democratizing research important?
Democratizing research is all about empowering anyone in the organization to create and consume user research insights to make more informed decisions. To do that efficiently and effectively, we leverage the researcher’s process, tools, and mindset.
There’s been a healthy debate around this topic among the UX research community.
- “Creating an army of (non)researchers” was my first article sharing the process I followed at Uber to train cross-functional teams to execute a research study
- “Democratization is our Job,” written by Bezoh Sirjani, highlighted how researchers can facilitate the inevitable contact between users and product and sales teams to be more effective