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Despite the fact that they are linked, findability and discoverability are not the same thing, and the methods used to test them are also distinct.
Findability
Findability refers to the ease with which consumers can locate a piece of content or feature that they believe to be available. It’s similar to attempting to find your keys or your phone when you’re getting ready to leave your house and failing miserably.
You already know what exists somewhere; all you have to do now is figure out where it is in relation to your current environment. Discoverability, on the other hand, refers to the situation in which users come across fresh content or functionality that they were not previously familiar with. This was something they merely happened onto, rather than looking for it.
These are the wonderful surprises that life has in store for us. When you discover that thing that you didn’t even realise you needed, you’ll be overjoyed. Testing to see if anything is searchable on a website or in an app is a relatively simple process that anyone can do. And, as part of the usability test, inquire as to how much time it will take to locate the item.
Scavenger hunt tasks are a type of task that is occasionally used to describe this type of activity. The usual task writing criteria continue to apply, such as not providing them the precise labels they would see in the interface and concentrating on what the user’s conclusion would be and why they might want to access that piece of information or utilise that function.
Discoverability
Discoverability is a little difficult to evaluate because it is concerned with whether or not people notice something on their own, and you cannot directly inquire about it.
When conducting a usability test, you’re obliged to sit back and wait to see if the participant is aware of the existence of a particular feature or piece of content. If you probe or hint about it, you’ll be right back where you started: testing…
