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The 5 C’s of UX Writing

Charlene Nuval
UX Planet
Published in
4 min readJul 24, 2018

So you’ve been chosen to write the product copy for your app? BUT, you’re a designer not a writer! No fear, if your copy follows the 5 C’s of UX Writing, you’ll be a writer in no time.

If this is you, read on.

Clear

Clarity banishes confusion

Great writing, like great design, is invisible. What makes things invisible? If it is clear. If it intuitive. If it is effortless. Effective writers write for clarity. If your content is not clear, then you are losing customers. Clarity in copy reassures users that they are on the right track and builds trust. This is doubly true for UX Writers given user behavior and context.

UX Writing is extremely contextual. Error states, call to actions, tool tips. The purpose of UX Writing is to inform and guide users within a user interface.

Imagine that you are drafting the copy for a button to lead users to view available roles at a company. Within the context of a mobile app, you have limited time (seconds, probably) and a tiny amount of space to guide and inform your user.

Effective copy in this scenario (small real estate and limited time to hold user’s attention) needs to be crystal clear.

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Published in UX Planet

UX Planet is a one-stop resource for everything related to user experience.

Written by Charlene Nuval

Experience Designer & Feng Shui Aficionado

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