The one thing HR and IT are still missing about Employee Experience

Let’s make this quick, simple and clear. HR and IT folks have made phenomenal progress in focusing on employees’ needs and pain points, but there’s still one thing they are not getting right.

In all likelihood, investing in that new, shiny tool or benefit for your employees could make their experience worse.

THE CHALLENGE

The reason behind this lies in the way HR and IT think about and approach the mighty question: how can I improve the lives of my workforce? Just google any term related to employee lifecycle, enterprise capabilities, etc. and you’ll see what I mean.

Examples of a traditional HR approach

Example of a traditional IT approach

These examples of frameworks are not conceptually wrong. Not at all. But the end-to-end solutioning approach is often very functional and process-focused: the most used terms I hear are from hire-to-retire and service architecture. While these programs might have been designed adjacent to the employee, they do not put the employee at the center.