The User Experience of Chatbot

The Case Study of E-Commerce Customer Service Chatbot

Since Chatbot released on our platform, we found the inquiry for customer service drops. Also, we observed there are some issues addressed. This phenomenon made us wonder, do we create a great user experience for chatbot users?

Chatbot is a bot with Artificial Intelligence and Natural Language Processing which allows users to interact with as they have a conversation with customer support. And of course, the release of chatbot is for solving user’s problems…