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UX Writing: How to do it like Google with this powerful checklist

Notes from Google I/O 2017 on choosing the right words

Guy Ligertwood
UX Planet
10 min readJun 5, 2017

Writing is easy. All you have to do is cross out the wrong words. (Mark Twain)

These are my notes from a Google I/O 2017 talk by three UX Writers. It’s a great resource to start creating a UX Writing process within your organisation. Useful for anyone involved in putting words on interfaces.

Topics covered:

1. Introduction to Content Strategy

Maggie Stanphill, UX Director, Content Strategy, Google

2. Three UX Writing Best Practices

Allison Rung, UX Writer, Google

3. Building Brand voice for your new Product

Juliana Appenrodt, UX Write, Google

4. Your UX Writing Checklist

Maggie Stanphill, UX Director, Content Strategy, Google

1. Introduction to Content Strategy

Google follows the principle - focus on the user and all else will follow. Focusing on the user starts…

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Published in UX Planet

UX Planet is a one-stop resource for everything related to user experience.

Written by Guy Ligertwood

UX Designer. Scotsman with an English accent, married to an Argentinian, living in Australia.

Responses (62)

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Hi Thanasis, thanks for the read and the note. I agree such an important subject.

I definitely, definitely appreciate you putting this piece together. But I severely disagree with Google’s idea of UX.
First of all, I’d never tell a user the word “wrong.” This implies judgement, criticism, and sounds harsh. Even if it’s “wordier,”…

For that reason the call to action needs to resonate with what they want to do.

To keep is ‘clear’ and ‘concise’ are more of a language skills whereas to make it ‘useful’ and ‘relevant’ to the user’s goals is not only about the language. It is about the awareness (of customer journey, and to align user actions with business…